Refund & Return Policy

✅ Eligible Reasons for a Return

We accept returns only in the following cases:

• The product arrived damaged or defective
• You received the wrong item
• The product is not as described on our website
• The product stopped working within 30 days of delivery

❌ Non-Eligible Reasons

We do not accept returns for the following reasons:

• Change of mind or buyer's remorse
• Incorrect size or color ordered by the customer
• Minor differences in product appearance due to screen display
• Product has been used, washed or damaged by the customer
• Return request made after 30 days of delivery

📦 Lost Packages

If your package has not arrived within 30 days of your shipping confirmation email, we will consider it lost and reship your order completely free of charge. No need to pay anything — we've got you covered.

Please contact us at Team.MewTail@gmail.com with your order number and we will resolve this as soon as possible.

📋 How to Request a Return

1. Email us at Team.MewTail@gmail.com
2. Include your order number and reason for return
3. Attach clear photos of the product showing the issue
4. Our team will review your request within 1–2 business days
5. If approved, we will provide return instructions and process your refund

💳 Refunds

Once your return is received and approved, your refund will be processed within 5–10 business days to your original payment method.

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, defective product).